TIDE VIBE

Shipping Policy for Glow Rush (UAE Only)

Thank you for shopping at Glow Rush. We are pleased to offer fast and efficient shipping services within the United Arab Emirates (UAE). Please review our shipping policy below:
1. Shipping Methods and Timelines

- We offer standard shipping with a delivery time of 3-4 business days.
- Please note that orders require 1 business day for processing before they are shipped.

2. Order Processing

- Orders are processed and prepared for shipment within 1 business day (excluding weekends and public holidays).

3. Delivery

- Once your order has been processed, it will be shipped using our designated courier service.
- Delivery within the UAE typically takes 3-4 business days from the date of shipment.


4. Delayed or Missing Shipments

- If you have not received your order within the specified timeframe, please contact our customer support team at [Customer Support Email] for assistance.
- We will investigate the issue promptly and provide you with a resolution.

5. Contact Us

If you have any questions or concerns about our shipping policy or your order's delivery status, please don't hesitate to contact us at [Customer Support Email] or call us at [Customer Support Phone Number].

Disclaimer:
Please note that shipping times may vary depending on external factors such as weather conditions, public holidays, or unforeseen circumstances beyond our control. We strive to provide accurate and efficient shipping services and appreciate your understanding and patience.

Thank you for choosing Glow Rush. This Privacy Policy describes how Glow Rush ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (www.glowrush.com) or our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

1. Information We Collect

• Personal Information: When you use our services, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
• Device Information: We may collect information about the device you use to access our website, including IP address, browser type, and operating system.
• Usage Information: We collect information about how you use our website, such as the pages you visit and the actions you take.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders.
• To communicate with you about your orders, account, or inquiries.
• To personalize your experience and improve our website.
• To send you marketing communications and offers, where permitted by law.
• To detect and prevent fraud or abuse of our services.

3. How We Share Your Information

We may share your personal information with third parties for the following purposes:

• With service providers who assist us in operating our website and providing our services.
• With shipping carriers to fulfill and deliver your orders.
• With payment processors to process your payments securely.
• With marketing partners to send you promotional offers, where permitted by law.
• In response to a legal request or if required by law.

4. Your Choices

You can update your account information or preferences by logging into your account on our website. You can also unsubscribe from marketing communications using the opt-out link provided in the emails.

5. Data Security

We implement security measures to protect your personal information from unauthorized access and use. However, no data transmission over the internet or electronic storage method is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Glow Rush LLC Refund Policy

Thank you for shopping at Glow Rush LLC. We strive to ensure that all our customers are satisfied with their purchases. Please read the following refund policy carefully.

1. All Sales Final:

• Generally, all sales made through Glow Rush LLC are final. We do not accept returns or provide refunds for change of mind or incorrect product selection.

2. Faulty Products:

• We understand that sometimes products may arrive damaged or faulty. In such cases, Glow Rush LLC will provide a refund or replacement, subject to the following conditions:

3. Refund Process for Faulty Products:

• Once we receive your complaint and validate the issue, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

4. Non-Refundable Items:

• Certain items are not eligible for refunds unless faulty. These include:

5. Contact Us:

• If you believe you are eligible for a refund due to receiving a faulty product, please contact us immediately at [contact email] or [contact phone number].
• Provide your order details and a description of the issue, and we will guide you through the next steps.

6. Exceptions:

• Glow Rush LLC reserves the right to refuse refunds in cases where the product has been misused, damaged due to negligence, or shows normal wear and tear.

7. Changes to This Policy:

• Glow Rush LLC reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase from Glow Rush LLC, you agree to abide by this refund policy. If you have any questions or concerns about our policy, please contact us for clarification before making a purchase.